Subject: Refund approval # 8377371293
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 02:58:41 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 877624 
Order Date: Apr 12, 2020 
Order ID: 8377371293 (Babyshop) 
Tracking ID: 100041370055 
Total Price: KWD29.73 
Issue Description : The order was placed on Apr 12, 2020 and delivered on 03 May, 2020 . but customer claiming that he has not received the item ( 162032142 - - Juniors Tanveer Bassinet ). As per hybris the all 15 items has been shipped and delivered to customer. 

Case history : Customer reached out to us on 3 May 2020. that he has not received the item ( 162032142 - - Juniors Tanveer Bassinet ), we have added the details to Kuwait missing item sheet and escalated to warehouse as well but we have not got any update from warehouse. We have confirmed with customer if he received the item on 7 Aug 2020. and he updated us that still not received it. 

Customer's history : This is the first order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fauzan