Subject: Re: Bank Transfer & Cancellation - 8387398411
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, anju john <[email-masked]>
Date: Wed, 26 Aug 2020 00:57:27 -0700 (MST)

Hi Rashid, 

Thank you for sharing the proof of refund. Could you please advise if the remaining refund of KWD 5.20 has been refunded to the customer as well. The My Credits were blocked for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Monday, 24 August, 2020 18:15:28 
Subject: RE: Bank Transfer & Cancellation - 8387398411 

Hi, 

Refund done on 22 nd July 2020 

IP Address168.187.147.210Batch ID-1 

Transaction Date/TimeWed Jul 22 14:58:13 AST 2020Post Date0722 

Transaction ID202020409546832Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDNational Bank of Kuwait 

Card Number464452******3998Card ExpirationNov , 2022 

Transaction Amount19.100Currency Code414 

Merchant Track ID159197222600064933Result CodeCAPTURED 

Host Response00Authorization Code130687 

AVS ResponseCVD2 Validation Repsonse 

Reference ID020498000503STAN ID826791 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, August 20, 2020 5:00 PM 
To: Rashid Gafoor Kaskar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Bank Transfer & Cancellation - 8387398411 

External email sender, please take precaution. 

Hi Rashid, 

Apologies for the previous email as some details are missing. 

Order Number: 8387398411 

Kindly assist in Bank Transfer to the below details for an amount of KWD 5.20, My Credits has already been blocked by the technical team: 

Customer Name: Abdu Saleem Sha Maniyot 

IBAN: KW03KFHO0000000000441290005705 

Account Number: 441290005705 

Bank Name: Kuwait Finance House 

Bank branch: fahaheel ,Alkout mall building. 

Bank Swift: KFHOKWKW 

Also, please check for the same order number if KWD 19.10 was refunded to customer via KNET as the customer is saying they have checked with their Bank and they have advised him that no refund has been transferred to their Bank. Please share proof of refund. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 20, 2020 7:27:25 PM 
Subject: Re: Bank Transfer & Cancellation - 8387398411 

Hi Rashid, 

Kindly assist in Bank Transfer to the below details for an amount of KWD 5.20, My Credits has already been blocked by the technical team: 

Customer Name: Abdu Saleem Sha Maniyot 

IBAN: KW03KFHO0000000000441290005705 

Account Number: 441290005705 

Bank Name: Kuwait Finance House 

Bank branch: fahaheel ,Alkout mall building. 

Bank Swift: KFHOKWKW 

Thank you for your help! 

Regards, 

Apoorv 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 16, 2020 10:49:33 AM 
Subject: RE: Bank Transfer & Cancellation - 8387398411 

Hi Apoorv, 

Please raise JIRA to cancel below 2 items & to remove my credit. 

Once done inform finance to process refund to Knet. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 16, 2020 8:54 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Bank Transfer & Cancellation - 8387398411 

External email sender, please take precaution. 

Hi team, 

With reference to the order number: 8387398411 

This order was placed on June 12, 2020 and there are no consignment details in this order yet. Customer no longer wish to receive the remaining items in this order. The items that were cancelled due to OMS cancellation in this order were refunded to the customer in their bank account as per their request after cancellation of My Credits. 

We request you to please assist in cancelling the remaining items in this order and marking the order as cancelled or not picked: 

160116171 - - Solid T-shirt with High Neck and Long Sleeves 
161397668 - - Solid T-shirt with Crew Neck and Long Sleeves 

The remaining refund amount is KWD 3.2 and the bank details of the customer are as follows: 

Customer Name: Abdu Saleem Sha Maniyot 

IBAN: KW03KFHO0000000000441290005705 

Account Number: 441290005705 

Bank Name: Kuwait Finance House 

Bank branch: fahaheel ,Alkout mall building. 

Bank Swift: KFHOKWKW 

Thank you for your help! 

Regards, 

Apoorv 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com