Subject: RE: Refund has been done but the customer is complaining that he did not receive yet
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 22 Aug 2020 10:44:09 +0000

Hi Fauzan,

Refund is done 29-05. Customer need to check with his bank.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 21, 2020 1:22 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund has been done but the customer is complaining that he did not receive yet
Importance: High

External email sender, please take precaution.
Hi Malik,

Any update on below case. Customer is insisting that he still not received the refund.

Thank you for help.

Regards.
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 August, 2020 23:45:47
Subject: Refund has been done but the customer is complaining that he did not receive yet

Hi Malik.

With reference to order #6487854413
RMA: 33727131

The refund has been from our end on 29 May 2020. But customer is claiming that he still not received the refund. Kindly check and and update us the refund status.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 12:06:08
Subject: Refund has been done but the customer is complaining that he did not receive yet

Hi Team

Problem Statement: Refund has been done but the customer is complaining that he did not receive yet

Order Date : May 1, 2020
Order ID: 6487854413
Tracking ID: S001136297006
RMA : 33727131
Assistance Required: Need to check and refund

Issue Description: The order was NDR and refund has been done successfully on 29/05/2020 but the customer is complaining that he did not receive the amount and he continues demanding refund and he sent for us Bank statement so we request to check this order.

Regards
Hafizullah

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