Subject: Re: On validation but amount captured / 8398339271
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Aug 2020 04:55:27 -0700 (MST)

Hi Malik, 

In the below case the order is marked as on validation cancelled and the amount is also capured, Please look into this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, August 21, 2020 5:11:32 PM 
Subject: On validation but amount captured / 8398339271 

Hi Team, 

The order has not been placed successfully because it was on validation but as per the Payment Transactions the amount has been captured with the TICKET ID - 03517022. 
Now the customer is asking for his amount so please refund his amount as soon as possible. 

Order number - 8397998259 
Ticket number - 1400650 

Hybris Ticket ID - 03509024 
Amount - 12 KWD 

Regards 
Rehan