Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Aug 2020 15:55:40 +0000 (UTC)

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:35 PM, 20th Aug                   Shakeeb                   Hi, Thank you for contacting us. My name is Shakeeb. How may I help you?           07:35 PM, 20th Aug                     hello                    Hi           07:35 PM, 20th Aug                     hello                    I want to return my shirts, as the size is not right.           07:36 PM, 20th Aug                     hello                             07:37 PM, 20th Aug                     hello                             07:37 PM, 20th Aug                     hello                    These are the above 3 shirts want to return and refund           07:38 PM, 20th Aug                   Shakeeb                   You can return online purchases through the below three channels:

- You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:38 PM, 20th Aug                     hello                             07:38 PM, 20th Aug                   Shakeeb                   you can return as per the options mentioned above           07:41 PM, 20th Aug                     hello                    Yes im letting know the name of items and order number           07:42 PM, 20th Aug                   Shakeeb                   Take your time           07:42 PM, 20th Aug                     hello                    Mr Shakeeb, i already mentioned the item No.           07:43 PM, 20th Aug                     hello                    Could you please scroll up           07:43 PM, 20th Aug                   Shakeeb                   pls allow me a moment let me go ahead and create return request for you           07:44 PM, 20th Aug                     hello                    Okay           07:45 PM, 20th Aug                   Shakeeb                   thank you for your patience           07:48 PM, 20th Aug                   Shakeeb                   the return request has been created successfully           07:48 PM, 20th Aug                     hello                    Thank you Sir           07:48 PM, 20th Aug                   Shakeeb                   i request you to share with me your full address           07:48 PM, 20th Aug                   Shakeeb                   so i can share with the courier team           07:48 PM, 20th Aug                     hello                    There is total 3 items to return           07:49 PM, 20th Aug                     hello                    Murror Road , 21st street, Behind Pakistani school. VILLA 23 flat 01.  0553148022           07:49 PM, 20th Aug                     hello                    Abu Dhabi Uae           07:50 PM, 20th Aug                   Shakeeb                   yes the return request has been created for the 3 items u have mentioned above           07:50 PM, 20th Aug                     hello                    Appropriated           07:50 PM, 20th Aug                   Shakeeb                   Printed T-shirt with Round Neck and Short Sleeves (2qty)  Expo 2020 Sustainable Slim Fit Printed T-shirt with Round Neck           07:50 PM, 20th Aug                     hello                    Appreciated Mr Shakeeb           07:51 PM, 20th Aug                     hello                    Yes perfect           07:51 PM, 20th Aug                     hello                    Thank you for the assistance,           07:51 PM, 20th Aug                     hello                    So it will be next week they will           07:51 PM, 20th Aug                     hello                    Pick these items?           07:51 PM, 20th Aug                   Shakeeb                   Thank you for shopping with us           07:52 PM, 20th Aug                     hello                    Cheers           07:52 PM, 20th Aug                   Shakeeb                   the courier will contact you the soonest to pick up the items           07:52 PM, 20th Aug                   Shakeeb                   is there anything else i can help you with ?           07:52 PM, 20th Aug                   Shakeeb                   Have a nice day           07:55 PM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1408922