Subject: Re: Refund approval./ 6486594494
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 20 Aug 2020 06:22:26 -0700 (MST)

Hi Team, 

Please update us on below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "asjad hussain" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 19:37:55 
Subject: Refund approval./ 6486594494 

Hi jessie, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 18:29:27 
Subject: Refund approval./ 6486594494 

Hi Team 

Problem Statement : Refund approval 
Ticket id : 1060991 
Order Date : Apr 27, 2020 
Order ID: 6486594494 
Tracking ID : 45946732985 
Total Price of undelivered items : 221.4 

Issue Description : The Customer placed the order on Apr 27, 2020 , and it is pending since then and the status is showing Shipped and the tracking id is invalid. 
Case history : The customer reached out to us on 18 May 2020 since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 4/27/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Asjad.