Subject: New Reply Received - Re: Your Click & Collect order is confirmed!=0A
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 20 Aug 2020 12:39:46 +0000

Hi Shakeeb Arsalan,  The customer has responded to the ticket.  Re:	Your Click & Collect order is confirmed!
  Ticket comment <div dir="auto">Dear team <div><br></div>
<div>Thanks for Contacting me </div>
<div><br></div>
<div>Actually no one called me or informed me that it's ready for collecting!!! </div>
<div><br></div>
<div>Kindly I need your support to get it as there is no stock </div>
<div><br></div>
<div>I'm willing to pay any time upon request </div>
<div><br></div>
<div>Your cooperation is highly appreciated <br><br>Best Regards<div><br></div>
<div>Vice President</div>
<div>Mostafa Adnan</div>
<div>971556118111 </div>
</div>
</div>
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<br><br>-------- Original message --------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>Date: Thu, Aug 20, 2020, 4:30 PM<br>To: [email-masked]<br>Subject: Re: [#1402724] - Re: Your Click &amp; Collect order is confirmed!=0A<br>
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<blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div dir="ltr">Hi Mostafa Adnan,<br><br>Thank you for reaching out to us.<br><br>We apologize for the late response as we are experiencing a high volume of emails.<br><br>We would like to inform you that the order 9793329670 has been marked as not picked as you have not collected the order from the store for more than 14 days.<br>the refund against the order was initiated on 09-08-2020 under the following transaction 651072, and the process might take 2-15 business days according to the bank you are dealing with.<br>We request you to place another order and collect once the team informs you that the order is ready for collection at the store.<br><br>feel free to contact us for any further assistance.<br><br>Your Friends<br>The Support Team<br><br>
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                          <blockquote>
                            On
                            Tue, 18 Aug at 10:52 PM
                            ,  Mostafa Adnan &lt;[email-masked]&gt;  wrote:
                            <div dir="auto">Dear team<div><br></div>
<div>Uptill now I didn't receive my order!!! </div>
<div><br></div>
<div>Kindly do the needful please <br><br>Best Regards<div><br></div>
<div>Vice President</div>
<div>Mostafa Adnan</div>
<div>971556118111 </div>
</div>
</div>
<div style="line-height:1.5">
<br><br>-------- Original message --------<br>From: Max Fashion &lt;[email-masked]&gt;<br>Date: Mon, Jul 20, 2020, 8:36 PM<br>To: Mostafa Adnan &lt;[email-masked]&gt;<br>Subject: 	Your Click &amp; Collect order is confirmed!<br><br><blockquote>
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			<table width="640" align="center" cellpadding="0" cellspacing="0" border="0"><tbody><tr><td>
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										Your order number is 9793329670  |
										<a href="https://www.maxfashion.com/ae/en/my-account/order/9793329670?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_AE_en" style="color:#92979e" rel="noreferrer">Click here</a> to view in browser									</td></tr></tbody></table>
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				93%" align="center"><tbody><tr><td align="center">
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							0" align="left"><tbody><tr><td style="padding:35px 0 0 5px">
									<a href="https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="display:inline-block" rel="noreferrer">
									<img style="border:0;margin:0" alt=" Max logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-max.png" width="90"></a>
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<tr><td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td></tr>
<tr>
<td align=" right" style="padding:5px 15px 0 0">
												<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" rel="noreferrer">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<td align=" left" style="padding:5px 0 0 15px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" rel="noreferrer">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
												</td>
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<td align=" right" style="padding:2px 10px 0 0">
												<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">iPhone</a>
</td>
<td align=" left" style="padding:2px 0 0 10px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">Android</a>
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	100%" style="background:#242428"><tbody><tr><td style="border-bottom:1px solid #eeeeee" align="center">
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				93%" align="center"><tbody><tr><td align="center">
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										<table border=" 0" cellpadding=" 0" cellspacing="
											0" style="font-size:14px;line-height:16px" width="100%"><tbody><tr><td width=" 100%" style="padding:5px 0">
													<a href="https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Women</a>
													
													<a href="https://www.maxfashion.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Men</a>
													
													<a href="https://www.maxfashion.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Girls</a>
													
													<a href="https://www.maxfashion.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Boys</a>
													
													<a href="https://www.maxfashion.com/ae/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Shoes</a>
													
													<a href="https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Inspiration</a>
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							<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:90%"><tbody><tr><td align="center">
										<table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding:22px 0 0 0"><tbody>
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													<div style="font-family:'helvetica' , 'arial' , sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:500;color:#242428;line-height:32px">
														 Your order has been successfully placed.</div>
													<div style="font-family:'helvetica' , 'arial' , sans-serif;font-size:15px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#000">
														Hi Mostafa Adnan, thanks for shopping with us.  <br>
														For your reference, your order number is   <span style="color:#00b9e5"><a href="https://www.maxfashion.com/ae/en/my-account/order/9793329670?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_AE_en" style="color:#00b9e5;text-decoration:none" rel="noreferrer">9793329670</a></span>. 													</div>
												</td></tr>
<tr><td>
					                        		<h4 style="margin:0;font-size:18px">Here's what happens next:</h4>
					                        	</td></tr>
<tr><td style="padding:10px 0 15px 0">
                                                     <table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody>
<tr>
<td width="5%">
                                                                <span style="display:inline-block;border-radius:50%;width:12px;height:12px;padding:3px;background:#fff;border:1px solid #000;color:#000;margin:3px 3px 0 0;text-align:center;font:10px 'arial' , sans-serif">1</span>
                                                            </td>
<td width="95%" style="padding:0px 0 15px 0">
                                                                <div style="line-height:22px;font-size:16px;margin:0">You'll receive an email and a text message when your order is ready to be collected. </div>
                                                            </td>
</tr>
<tr>
<td width="5%">
		                                                        <span style="display:inline-block;border-radius:50%;width:12px;height:12px;padding:3px;background:#fff;border:1px solid #000;color:#000;margin:3px 3px 0 0;text-align:center;font:10px 'arial' , sans-serif">2</span>
		                                                    </td>
<td width="95%">
		                                                        <div style="line-height:22px;font-size:16px;margin:0">At your selected collection point, show us either this email, the text message you receive or the order confirmation in your Apple Wallet, along with your Emirates ID or passport.<br>
</div>
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<tr><td>
											        <table border="0" cellpadding="0" cellspacing="0" width="100%" align="center"><tbody><tr><td align="center">
											                   <table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding:10px 0 20px 0"><tbody><tr>
<td align="center">
											                                 <img src="https://i1.lmsin.net/website_images/thankyou/gift.png" alt="" width="45" height="58" align="left">
											                            </td>
<td align="center">
											                                <table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin:0 0 0 20px"><tbody>
<tr><td align="left"><div style="font-family:'lato';font-size:16px;font-weight:bold;color:#242428;margin:0 0 7px 0">Get a special discount on your next in-store purchase! </div></td></tr>
<tr><td align="left"><div style="font-family:'lato';font-size:16px;font-weight:normal;color:#919193;margin:0">All you need to do is show your Click &amp; Collect order number to our store staff on the day you collect and shop away.  </div></td></tr>
</tbody></table> 
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</tr></tbody></table> 
											                </td></tr></tbody></table>
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<tr><td style="border:1px solid #eeeeee;padding:15px;border-radius:3px;background:#fdfdfd">
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<td align="left" width="70%">
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<tr><td align="left" width="100%">
			                                                         <h4 style="margin:0 0 15px 0;font-weight:normal;font-size:16px">Collect your order from:</h4>
			                                                    </td></tr>
<tr><td>
																	<table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin:0"><tbody><tr>
<td align="left" width="10%">
<img src="https://i1.lmsin.net/website_images/ae/icons/ic-click-and-collect.png">
							                                                </td>
<td align="left" width="90%">
																				<table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody>
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							                                                            	<h4 style="margin:0;font-size:15px">
							                                                            																											<span style="text-transform:capitalize">Max</span>,
																							 																																																		<span style="text-transform:capitalize">Marina Mall</span>
																															                                                            	</h4>
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							                                                                <h6 style="margin:10px 0 3px 0;font-size:12px;color:#92979e;font-weight:normal">Address :</h6>
							                                                            </td></tr>
<tr><td align="center" width="42%">
																							
																																														<div style="margin:0;padding:0;text-align:left;font-family:'helvetica' , 'arial' , sans-serif;font-size:14px;line-height:22px;color:#242428;padding-right:40px">
	                                                                                        																										Marina Mall,
																								 															                                   	 															                                   	 															                                   	 															                                     															                                     	Abu Dhabi,
															                                     															                                      															                                     	United Arab Emirates
															                                     															                                     																								 															                                     	<br>
																										Phone Number: +971 2 4916986
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							                                                                    <h6 style="margin:10px 0 3px 0;font-size:12px;color:#92979e;font-weight:normal">Working hours :</h6>
							                                                                </td></tr>
<tr><td align="left" width="100%">
							                                                                    <div style="margin:0;font-size:14px">Sunday to Saturday (12:00 PM to 9:00 PM)</div>
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<tr><td align="left" width="100%">
							                                                                    <a href="https://www.google.com/maps/dir/Current+Location/Marina%20Mall,%20Abu%20Dhabi,%20Marina%20Mall,%20United%20Arab%20Emiratesutm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_AE_en" style="color:#00b9e5;font-size:12px;font-weight:bold;text-decoration:none;margin:20px 0 0 0;display:inline-block" rel="noreferrer"><img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/ic-directions.png" style="vertical-align:middle;padding-right:5px">Get Directions</a>
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<td align="center" width="30%">
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                                                            								                                      								                                      																			                                     								  <h4 style="margin:0;font-weight:normal;font-size:16px">Payment Method:</h4>
																			<div style="margin:0;text-align:left;font-family:'helvetica' , 'arial' , sans-serif;font-size:16px;line-height:25px;color:#242428">
																																													                                       <img src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-mastercard.png" alt="mastercard" style="width:100%;max-width:40px;margin:10px 10px 0 0;display:block;vertical-align:sub">
									                                    									                                    																			</div>
<div style="font-size:14px">
									                                    		xxxx xxxx xxxx 0143 <br>
									                                    		Mustapha Abbas Adnan
									                                    	</div>
									                                    
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							<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:90%"><tbody><tr><td align="center">
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<tr><td align="center" style="padding:0 0 0 0">
												<div style="margin:0;padding:25px 0 15px 0;font-family:'helvetica' , 'arial' , sans-serif;font-size:16px;color:#242428;text-align:left;font-weight:bold">
												 Order Details
												</div>
</td></tr>
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<tr><td align="center" style="padding:15px 0 0 0">
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<td width="28%" style="padding-left:15px" align="left">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
</td>
<td width="40%" style="padding-left:15px" align="left">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
</td>
<td width="30%" align="right" style="padding-right:10px">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
</td>
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<tr><td align="center" style="padding:0 0 15px 0;border-bottom:1px solid #eeeeee"></td></tr>
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<td width="28%" align="center">
																<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%"><tbody><tr><td align="left">
																																				<a href="https://www.maxfashion.com/ae/en/p/162359420?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_AE_en" rel="noreferrer">
																																																						<img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/SU20MC02GCREAMLIGHT-SU20MC02G-MXSPR20050220_01-2100.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px">
																																																																																																																																																																																																																																																																																																																		</a>
</td></tr></tbody></table>
															</td>
<td width="40%" style="padding:15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648;font-size:14px;font-family:'helvetica' , 'arial' , sans-serif"><tbody>
<tr><td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  MAX  </td></tr>
<tr><td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Printed T-shirt with Short Sleeves and Sequin Detail  </td></tr>
<tr><td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Cream</td></tr>
<tr><td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">

																		 																		        	      Size: 
																		        	     																		        	     15-16 yrs

																		</td></tr>
<tr><td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">
																			 Quantity: 1
																		</td></tr>
</tbody></table>
															</td>
<td width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600" align="right">
															        						   									 AED 35
															</td>
</tr></tbody></table>
												</td></tr>
<tr><td align="center" style="padding:10px 0 0 0;border-top:1px solid #eeeeee"></td></tr>
<tr><td align="center">
													<table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr>
<td width="45%" style="padding-right:20px">
				    <table width="100%" align="left" style="vertical-align:top"></table>
				    </td>
<td width="55%" align="right" style="line-height:20px;text-align:left">
				        <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left"><tbody>
<tr>
<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333">
				            Subtotal:
				            </td>
<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong> AED 35</strong>
				            </td>
</tr>
<tr><td colspan="2"></td></tr>
<tr>
<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:18px;color:#333333">
				            <strong>Total</strong>
				            </td>
<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:18px;color:#333333" align="right">
				            <strong>AED 35</strong>
				            </td>
</tr>
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<tr><td colspan="2"></td></tr>
<tr><td colspan="2"></td></tr>
<tr><td colspan="2" style="font-family:'helvetica' , 'arial' , sans-serif;line-height:20px;font-size:14px;color:#333333;padding-bottom:20px">
					            					            					            	Your order could earn you 7 Shukrans.
					            					            </td></tr>
</tbody></table>
				          </td>
</tr></tbody></table>
												</td></tr>
</tbody></table>
									</td></tr></tbody></table>
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			</td></tr>
<tr><td align="center" width="100%" style="padding:10px 0 20px 0;background:#ffffff;border-top:1px solid #eeeeee" bgcolor="ffffff">
				<div><table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px;width:100%;padding:10px 0 0 0;color:#000"><tbody>
<tr><td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428">Need help? Get in touch</td></tr>
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			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px"><tbody><tr><td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="
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<td>
										<a href="mailto:[email-masked]?Body=Contacted" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer">
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<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<td>
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<td style="font-size:11px;padding-left:20px">
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<strong>Connect with us</strong> on your favourite social network.</div>
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<tr><td align="center" width="100%">
			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px"><tbody><tr><td align="left" width="100%">
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<td>
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<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@maxfashionMENA</strong>.</div>
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</tr></tbody></table>
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			</div>
			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px"><tbody><tr><td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%"><tbody><tr>
<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800–MAXUAE (800-629823).</strong> <br>7 days a week, 24 hours a day</div>
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<tr><td style="padding:5px 0 0 0;background:#eeeeee" align="center">
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<td align="left"><span style="font-size:11px;color:#848483">
								© 2019 Retail World Limited </span></td>
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							<a href="https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer">Privacy Policy</a>  |
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</blockquote>
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</blockquote>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">1402724:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1402724