Subject: RE: Refund Approval #6472422536
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 10 Aug 2020 16:46:04 +0000

Hi Fauzan,

Please go ahead with the refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, August 9, 2020 9:31 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval #6472422536
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1107887
Order Date:  Mar 24, 2020
Order ID:  6472422536
Tracking ID: 45764585580;D122B63
Total Price: SAR184

Issue Description: Customer reporting that I have return some items 40 days ago and still not received my refund.

Items which is returned
161760689 - - Sustainable Slim Fit Plain Mid Waist Jeans with Pocket Detail / SAR45.00
162072673 - - Disney Minnie Mouse Printed Short Sleeves T-shirt and Pyjama Set / SAR32.00
161633014 - - Textured Low Top Lace Up Sneakers / SAR107.00

Case history: Customer reach out to us on  29 May 2020  that he has returned the 3 items 40 days ago and still not received the refund. we have checked with the return tracking and pickup reference as well but both are invalid. we have asked customer to share with us the return slip but he said that the courier team has not given me any return slip or any proof.

Customer's history:  Customer is with us since Mar 2020. and has 3 completed order with total value SAR570

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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