Subject: Double Deduction - 8388823992
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 5 Aug 2020 01:43:00 -0700 (MST)

Hi Team, 

With reference to the order number: 8388823992 

Customer has reported double deduction for the above mentioned order. The amount that has been deducted twice is KWD 17.40. Jira team has confirmed the amount was deducted only once under REL-106668 and customer was advised to raise an objection with his Bank directly which the customer did but their bank advised them that the amount is stuck in our Bank. Please find attached bank statement for the same as well as Bank response. 

Please look into this and investigate further. Thank you for your help! 

Regards, 
Apoorv