Subject: Shakeeb , join the free webinar on building a customer-focused culture
From: "KC from Freshworks" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Wed, 05 Aug 2020 04:39:53 +0000 (UTC)

The final webinar from the Rethink CX series, hosted by CX guru Micah Solomon. Hey Shakeeb ! Customer-focused culture has to start from within your company. Your company needs to foster inherent organizational values that align with a customer-focused work culture. For instance, the "empty chair" strategy was made popular by Jeff Bezos. Amazon leaves an empty chair in its meetings to symbolically represent the customer while making business decisions. This may seem like crowd-pleasing rhetoric, but it really represents the customer-first values that successful companies like Amazon stand for. At the same time, your employees also need to feel valued and a sense of belonging with your company, in order to mirror these values to your customers. To address this culture gap, we have planned just the discussion you need to listen to, for bridging your organization and customer cultures. Building the ultimate customer-focused culture: Yours! Join the webinar to understand how to implement a customer-focused culture by rethinking your rethinking your company's culture to drive customer delight at all turns--and also taking care of employees like you would treat your customers. Date: 7 August 2020 Time: 10 AM PST Stay safe, Krishna Charan Segment Marketing @ Freshworks Message sent by Freshworks Inc at Delaware Street, Suite 201, San Mateo, California, USA. Don't want to receive emails from us? Manage your email preferences here. Powered by Freshworks