Subject: RE: Refund voucher validity extension //// 8360083692
From: Jessie Caparas <[email-masked]>
To: Varun Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 07:01:56 +0000

Thanks Varun.

FYI @Shakeeb Arsalan<mailto:[email-masked]> raise a JIRA ticket to get this one extended.

From: Varun Sharma <[email-masked]>
Sent: Monday, August 3, 2020 10:20 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Refund voucher validity extension //// 8360083692

Yes we can extend the validity by 1 month

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 02, 2020 11:04 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund voucher validity extension //// 8360083692

@Varun Sharma<mailto:[email-masked]>

Due to the lockdown, the customer wasn't able to use the voucher.

Can we extend the validity for 1 more month?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 6:51 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund voucher validity extension //// 8360083692

External email sender, please take precaution.
Hi Jessie,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 18:23:09
Subject: Refund voucher validity extension //// 8360083692

Hi Team,

Ticket number: 1329864
Order number: 8360083692

The customer got a refund voucher on 5 Dec, 2019 and he was unable to redeemed it due to COVID-19 and now it has been expired.

I have raised jira ( REL-106461<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-106461&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3b2c903317be436a1a7208d83775381c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320323874655699&sdata=2Hng6CWaeNDD4zodnwwtgRFSA%2F7o8nI%2BPInzvNq%2BAuY%3D&reserved=0>) in order to extend the validity but the jira team asking for the approval and to contact Ansh Kapur.

The voucher details are:

Voucher code:  8360083692-42662305-82929-36684
value: KWD 7
Concept: Splash fashions

Kindly check and advice.

Thank you for your help!

Regards,
Shivani

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