Subject: Refund approval( the order return to original) //1231920//6494961022
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Sun, 2 Aug 2020 09:43:51 -0700 (MST)

Dear Team , 

#1231920 

Problem Statement : the order return to original / Refund approval. 

Order Date :May 29, 2020 
Order ID: 6494961022 
Tracking ID : CRDSAL0023580620 
Total Price :652 

Issue Description : The Customer placed the order on May 29, 2020 and shipped from our side on 5/31/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 19 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper is the 9th order for the customer and the customer with us from 11/21/19 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin