Subject: Re: SIB BANK Refund issue//1285715//6494624949
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 2 Aug 2020 05:10:43 -0700 (MST)

Arrange call back to the customer as he is requesting 

and tell him that the team will be contacting u shortly 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 23 July, 2020 17:52:13 
Subject: Re: SIB BANK Refund issue//1285715//6494624949 

hi team 

the customer still claiming that he didn't received any amount in his account 

Best Regards 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Tuesday, July 7, 2020 11:47:24 AM 
Subject: SIB BANK Refund issue//1285715//6494624949 

Hi Team 

Problem Statement:BANK Refund issue 

Order Date :May 28, 202 
ticket id : 1285715 
Order ID: 6494624949 
Total Price: SAR142 
Identifier: SIB 
Assistance Required: Need to check and refund 

Issue Description: The refund has been successful but customer still clime that he didn't receive any amount in his account 
and send his account statement and details 

Best Regards 
Ala Aldin