Subject: RE: Refund 6444797124
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 31 Jul 2020 05:56:54 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Processed again today.

Let the customer check in 7-14 BD

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 30, 2020 8:35 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund 6444797124

External email sender, please take precaution.
Hi Mahmoud,

Problem statement : Refund error
Order : 6444797124
Order Created : Sep 9, 2019

Issue description : the customer placed the order on Sep 9, 2019, the RMA 22634836 was created on Oct 6 , 2019  and processed, However there is no refund follow on on hybris, Moreover we can see on hybris that the amount was captured on July 14th, 2020.

Please look into the issue and advise.

Regards
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com