Subject: Re: Retund/ 9768683855
From: Shakeeb Arsalan <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 30 Jul 2020 08:09:34 -0700 (MST)

Hi, 

On hybris the amount was authorised on 28-01-2020 and was captured on 30-06-2020, Please explain the same to the customer. 
If the amount has been deducted twice then the customer should provide 2 transaction ID proving the same 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 23 July, 2020 18:26:17 
Subject: Retund/ 9768683855 

Hi team, 

The customer is complaining that his amount was deducted twice, once it was deducted on Jan 28, 2020 the order was delivered successfully but the same amount has been deducted once again on 30/6/2020 
Deducted amount: 240.10 
Transaction id: 55104670182441001418883 

kindly check and do the needful. 

Regards, 
Asjad.