Subject: Re: Missing Item from the shipments "6483919409"
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 06:20:25 -0700 (MST)

Hi Jessie, 

The concept of the missing items are SPLSH . And the total value is SAR281. 
We have escalated to warehouse many times. first escalation were on 5 Jun 2020. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 27 July, 2020 13:48:36 
Subject: RE: Missing Item from the shipments "6483919409" 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] 

The missing items are from which concept and what is the total value? 

Where did we escalate to investigate this issue? 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, July 27, 2020 11:10 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: Missing Item from the shipments "6483919409" 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 15 July, 2020 18:57:00 
Subject: Re: Missing Item from the shipments "6483919409" 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] >, "ramesh gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 8 July, 2020 22:13:52 
Subject: Re: Missing Item from the shipments "6483919409" 

Hi Team, 

Any update on below case. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] >, "ramesh gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 26 June, 2020 22:35:14 
Subject: Missing Item from the shipments "6483919409" 

Hi Team, 

Kindly assist us on below case. 

Regards, 

Fauzan 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 25 June, 2020 16:27:26 
Subject: Missing Item from the shipments "6483919409" 

Problem Statement : Missing Item from the shipments 

Order Date: Apr 19, 2020 

Order ID: 6483919409 

Tracking ID: S001064720834 

Assistance Required : Need Missing item 

Issue Description : Customer claims, she has NOT received 10 items from a total of 17 items. She has only received 07 items. 

Missing Item: 

162177389 - - Set of 2 - Printed Sleep Dress with Round Neck and Short Sleeves / SPLASH / SAR69.00 

161000718 - - Solid Cropped Leggings with Elasticised Waistband / SPLASH / SAR20.00 

159931341 - - Full Length Jeans with Pocket Detail and Belt Loops / SPLASH / SAR36.00 

159931365 - - Skinny Fit Full Length Jeans with Pocket Detail and Belt Loops / SPLASH / SAR36.00 

161984306 - - Slim Fit Printed T-shirt with Round Neck and Cap Sleeves / SPLASH / SAR24.00 

162102403 - - Printed Hipster Briefs with Elasticised Waistband / SPLASH / SAR8.00 

162102375 - - Printed Hipster Briefs with Elasticised Waistband / SPLASH / SAR8.00 

162177247 - - Printed Hipster Briefs with Wide Elasticised Waistband / SPLASH / SAR8.00 

161467397 - - Plain Basic Bra with Hook and Eye Closure / SPLASH / SAR36.00 

161467269 - - Solid Non-Padded Bra with Lace Panels and Adjustable Straps / SPLASH / SAR36.00 

Attached List of items. The list have the received item marked Received, and except those, all items are not received by the customer. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F1018445&data=02%7C01%7Cjessie.caparas%40landmarkgroup.com%7C0b1732e3dce9477d06d408d831fc1416%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637314306048202872&sdata=Cc2y2p7f03sIwG6j86cN2ePWc%2B2LuSVrAJs959GENYE%3D&reserved=0 | https://landmarkgroupservice.freshdesk.com/a/tickets/1018445 ] 

Thanks for your help and assistance. 

Regards, 

Abhishek Sisodia 

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