Subject: RE: refund approval/ 6486835887
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jul 2020 07:13:36 +0000

Hi Shakeeb,

Will revert shortly.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 25, 2020 8:25 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval/ 6486835887

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 21:05:28
Subject: refund approval/  6486835887

Hi Team,

Problem Statement: missing items / Refund Approval

Ticket ID: 1023973
Order Date: Apr 28, 2020
Order ID: 6486835887
Item ID: 161982874 - - NYX Professional Make up Sweet Cheeks Matte | Mat
159442494 - - Bourjois Healthy Mix Foundation.
161038526 - - NYX Professional Makeup Suede Matte Lipstick
AWB: S001106961673
Total Order Value: SAR 345

Issue Description: This KSA order has been placed on Apr 28, 2020 and was delivered on May 06, 2020. Customer reported the above mentioned item missing. Value of the missing items is SAR 197.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 14, 2020 and the same was escalated to WH multiple times. We have not received any update on the same yet.

Customer's History: This is customer's first order with us.

Assistance required: Request you to provide an approval of SAR 197 for the missing items and assist in closing this case.

Thank you for your help!

Regards,
Centrepoint Support Team

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