Subject: Re: Escalations for Approvals and Back logs
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh <[email-masked]>, escalations dxbteam <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 23 Jul 2020 04:06:20 -0700 (MST)

Hi Jessie, 

We are working on all old cases and will do our best to resolve/close them by Sunday. For Lsm Automation tickets, I will check with Saurabh sir and will get back to you. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Saurabh" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, 23 July, 2020 15:02:31 
Subject: RE: Escalations for Approvals and Back logs 

Hi Team, 

We see a good amount of tickets reduced from the back logs, however, we still see the same back logs from February which needs to be cleared asap. 

We need to be able to close this by Sunday next week. 

LIVESALESMAN GROUP: 

	

MONTH 	

Case Count 

Mar 	

11 

Apr 	

39 

May 	

216 

Jun 	

300 

Jul 	

383 

Grand Total 	

949 

LIVESALESMAN L2 GROUP: 

	

MONTH 	

Case Count 

Feb 	

4 

Mar 	

21 

Apr 	

85 

May 	

278 

Jun 	

281 

Jul 	

113 

Grand Total 	

782 

Also [ mailto:[email-masked] | 
@Seeta Seeta ] we need the LSM automation tickets closed. 

Fyi [ mailto:[email-masked] | 
@Mustehsan Siddiqui ] [ mailto:[email-masked] | 
@Saurabh ] 

From: Jessie Caparas 
Sent: Monday, July 20, 2020 3:27 PM 
To: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh <[email-masked]>; deeksha <[email-masked]> 
Subject: Escalations for Approvals and Back logs 
Importance: High 

Hi Team, 

As discussed, all escalations that require approval should be sent to me and Malik only. 

Continue to loop escalations DXB team on such emails. 

There will be no more emails sent to concept head. 

Also, lets close the back logs from Feb to April in the next 2 days. 

Livesalesman L2 Group: 

	

MONTH 	

Case Count 

Feb 	

5 

Mar 	

27 

Apr 	

97 

May 	

304 

Jun 	

309 

Jul 	

76 

Grand Total 	

818 

Livesalesman Group: 

MONTH 	

Case Count 

Feb 	

1 

Mar 	

13 

Apr 	

54 

May 	

301 

Jun 	

339 

Jul 	

817 

Grand Total 	

1525 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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