Subject: [JIRA] (REL-105279) Refund rejected 3 times 6487749147
From: "Neha K (Jira)" <[email-masked]>
To: "shakeeb arsalan" <[email-masked]>
Date: Thu, 23 Jul 2020 05:32:32 +0000

Neha K *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-105279 Refund rejected 3 times 6487749147 

Neha K *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYTVmYTRiYTRiYWYwNDQwOTgyOTVkMGY3NDdkOWI4NzQiLCJwIjoiaiJ9 )

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REL-105279 ( https://landmark.atlassian.net/browse/REL-105279?atlOrigin=eyJpIjoiYTVmYTRiYTRiYWYwNDQwOTgyOTVkMGY3NDdkOWI4NzQiLCJwIjoiaiJ9 )

Refund rejected 3 times 6487749147 ( https://landmark.atlassian.net/browse/REL-105279?atlOrigin=eyJpIjoiYTVmYTRiYTRiYWYwNDQwOTgyOTVkMGY3NDdkOWI4NzQiLCJwIjoiaiJ9 )
Updates
Neha K 9:29 am GST Status: To Be Assigned Hybris Resolved
Comments
Neha K 9:29 am GST

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar T ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5ab886b035e5a02a84dfcfcb ) have shared 500+ failed transactions to them and they have processed the refund manually through the bank and It will take 8-10 days for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-105279?atlOrigin=eyJpIjoiYTVmYTRiYTRiYWYwNDQwOTgyOTVkMGY3NDdkOWI4NzQiLCJwIjoiaiJ9 )

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