Subject: Re: Missing items/ 6486971763
From: Shakeeb Arsalan <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 22 Jul 2020 08:38:12 -0700 (MST)

Hi Asjad, 

Please mention everything required in Refund approval escalation format (Total price to be refunded , Case history, Customer's history , and the response we got from the WH team) so we can forward the same to get the approval 

From: "vinod sharma" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Sharafuddeen Kulumbil" <[email-masked]>, "Sumon Satish" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "prakash iyangar" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 19:16:58 
Subject: RE: Missing items/ 6486971763 

Dear Shakeeb, 

We have tried to get CCTV footage for this order, but this table was not covered under CCTV area. 

But as per our record, complete order was shipped from WH. 

You can further discuss with CS team regarding refund if any. 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Shakeeb Arsalan [mailto:[email-masked]] 
Sent: Wednesday, July 22, 2020 4:41 PM 
To: Vinod Sharma <[email-masked]> 
Cc: Sharafuddeen Kulumbil <[email-masked]>; Sumon Satish <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prakash Iyangar <[email-masked]> 
Subject: Re: Missing items/ 6486971763 

External email sender, please take precaution. 

Hi Vinod, 

Any update ? 

Regards 
Shakeeb 

From: "vinod sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Sharafuddeen Kulumbil" < [ mailto:[email-masked] | [email-masked] ] >, "Sumon Satish" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "prakash iyangar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 18 July, 2020 17:43:24 
Subject: RE: Missing items/ 6486971763 

Hi Shakeeb, 

We will revert by tomorrow, 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 17, 2020 11:50 AM 
To: Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Sumon Satish < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing items/ 6486971763 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 22 June, 2020 15:02:27 
Subject: Missing items/ 6486971763 

Hi Team, 

Problem Statement: Missing items 

Order Date :Apr 28, 2020 

Order ID: 6486971763 

Tracking ID: 45946430832 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 20 items but as per the customer he/she has only received 8 items, Under the consignment details we can see that all 20 items has been shipped/Delivered from our side. 

The missing items: 

1-162359186 - - Full Rim Round Sunglasses with Nose Pads and Applique Detail SAR19.00 

2-162323518 - - Set of 5 - Embellished FInger Rings SAR30.00 

3-162164787 - - Full Rim Round Sunglasses with Nose Pads and Temple Tips SAR20.00 

4-162323745 - - Beaded Pendant Necklace with Bracelet - Set of 2 SAR12.00 

5-162323468 - - Textured Hoop Earrings SAR12.00 

6-162381161 - - Set of 6 - Embellished Earrings SAR30.00 

7-162159226 - - Set of 2 - Stone Studded Drawstring Bracelet SAR25.00 

8-162379081 - - Studded Bracelet with Drawstring Closure SAR25.00 

9-162381248 - - Set of 3 - Solid Hair Clamps SAR12.00 

10-162159196 - - Studded Charm Anklet with Lobster Clasp SAR17.00 

11-162381155 - - Studded Dangling Earrings with Fish Hook Closure SAR12.00 

12-162323500 - - Set of 4 - Embellished Finger Rings SAR25.00 

kindly check and do the needful 

Regards, 

Asjad 

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