Subject: Re: SADAD On Validation cancelled // 6482369529, 6482336817
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 07:33:08 -0700 (MST)

Hi Team, 

Problem Statement; SADAD On Validation cancelled 
Order ID; 6482369529, 6482336817 
SADAD Transaction ID; P1000000000004675907 
Assistance Required; Need to investigate the issue 

Customer's bank details : 

Beneficiary Name as per Bank : habbabah alshamrani 
Bank Name : Al-Rajhi Bank 
Account Number: 176000010006080297396 
IBAN number : SA2180000176608010297396 
Branch Name: University neighborhood 
Type of Account: Saving 

The customer claiming his amount captured and order not placed, and as per both mentioned orders ID, the amount neither captured nor authorised, 
Kindly investigate the issue and fix it ASAP. 

Regards 
Shakeeb