Subject: Re: Process the refund "9779128132"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 21 Jul 2020 11:31:46 -0700 (MST)

Hi Team 
Problem Statement : Refund approval 
Ticket ID: 1191479 
Order Date: Apr 21, 2020 
Order ID: 9779128132 
Return Tracking ID: 45906122920 

RMA: 43245344 

Total Price : AED 125.00 
Issue Description : Issue Description: The customer raised a return request for the order and the item has been delivered back to the warehouse successfully on 11 May 2020. 

Case history : The customer reached out to us on the 11 June, 2020 and since then the issue has been escalated to the conloc multiple times but no action has been taken. 

Customer's history : The customer is with us from Nov, 2019 and this is his 11th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Abhishek Sisodia 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, July 15, 2020 10:42:06 PM 
Subject: Re: Process the refund "9779128132" 

Hi Team, 

Any update as the customer is still waiting for a refund to be processed. 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, July 6, 2020 9:29:40 PM 
Subject: Process the refund "9779128132" 

Problem Statement : Refund Not Processed 

Order Date: Apr 21, 2020 
Order ID: 9779128132 
Return Tracking ID: 45906122920 

Assistance Required : Process the refund 

Issue Description : The customer raised a return request for the order and the item has been delivered back to the warehouse successfully on 11 May 2020. 

Earlier Canceled RMA: 43004197 
New RMA: 43162310 

[ https://landmarkgroupservice.freshdesk.com/a/tickets/1191479 | https://landmarkgroupservice.freshdesk.com/a/tickets/1191479 ] 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia