Subject: KNET Refund issue //904347//8377133796
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Ala Hamood <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jul 2020 09:16:55 -0700 (MST)

Hi Team, 

With reference to Order # 8377133796 
Hybris Ticket : 03374093 

The order has been marked as NDR. and customer was paid by Knet, and till now the refund not processed, kindly check and do the needful. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 19 July, 2020 12:44:56 
Subject: KNET Refund issue //904347//8377133796 

Hi Team 

Problem Statement: KNET Refund issue 

Order Date : Apr 11, 2020 
ticket id : 904347 
Order ID: 8377133796 
Total Price: 51.35 
Identifier: KNET 
RMA :53121511 

Assistance Required: Need to check and refund 

Issue Description: The order is NOT_DELIVERED from long time but the amount is captured in Payment Transactions but the customer is demanding refund and he sent us IBAN NUMBER so we request to check this your priority basis 

IBAN NUMBER:4507787545153274 

Best Regards 
Ala Aldin