Subject: [JIRA] (REL-104518) Refund rejected 3 times Order number : 6203565232
From: "Neha K (Jira)" <[email-masked]>
To: "shakeeb arsalan" <[email-masked]>
Date: Tue, 21 Jul 2020 07:34:09 +0000

Neha K *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-104518 Refund rejected 3 times Order number : 6203565232 

Neha K *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMDlmYzgwYjYyZTMxNDIyNzgwMzRjZmQ0MGJlMzgyYmUiLCJwIjoiaiJ9 )

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REL-104518 ( https://landmark.atlassian.net/browse/REL-104518?atlOrigin=eyJpIjoiMDlmYzgwYjYyZTMxNDIyNzgwMzRjZmQ0MGJlMzgyYmUiLCJwIjoiaiJ9 )

Refund rejected 3 times Order number : 6203565232 ( https://landmark.atlassian.net/browse/REL-104518?atlOrigin=eyJpIjoiMDlmYzgwYjYyZTMxNDIyNzgwMzRjZmQ0MGJlMzgyYmUiLCJwIjoiaiJ9 )
Updates
Neha K 11:31 am GST Status: To Be Assigned Hybris Resolved
Comments
Neha K 11:30 am GST

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar T ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5ab886b035e5a02a84dfcfcb ) have shared 500+ failed transactions to them and they have processed the refund manually through the bank and It will take 8-10 days for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-104518?atlOrigin=eyJpIjoiMDlmYzgwYjYyZTMxNDIyNzgwMzRjZmQ0MGJlMzgyYmUiLCJwIjoiaiJ9 )

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