Subject: Re: Approval required to process the refund - Ticket ID 926067
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 20 Jul 2020 18:17:15 +0530

Dear Team,

Kindly escalate to Sachin to get approval for the refund. Escalated to WH 7
times but no reply. Customer contacted us on 5th May. The collection was
pending for almost 2 months, and the items were collected on June 30 and
delivered back to WH on July 01.

Problem Statement: Refund Not Processed
Order Date : Apr 22, 2020
Order ID: 9779355762
Return Tracking ID: 45912101152
Assistance Required: Process refund asap.

Issue Description: The returned items were collected and returned back to
WH on July 01. The collection has been pending since April.

Kindly process the refund on priority. Please find attached

Regards,
Nikhil

On Mon, 20 Jul 2020 at 15:19, Nikhil Bishnoi <[email-masked]>
wrote:

> Dear Team,
>
> Kindly escalate to Sachin to get approval for the refund.
>
> Problem Statement: Refund Not Processed
> Order Date : Apr 22, 2020
> Order ID: 9779355762
> Return Tracking ID: 45912101152
> Assistance Required: Process refund asap.
>
> Issue Description: The returned items were collected and returned back to
> WH on July 01. The collection has been pending since April.
>
> Kindly process the refund on priority. Please find attached
>
> Regards,
> Nikhil
>