Subject: Re: C&C ON FULL CANCELLED //1289550//6497966381
From: Seeta Seeta <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 15 Jul 2020 08:20:33 -0700 (MST)

Hi Ala, 

The order is cancelled and if you check the payment transaction it says that the authorisation has cancel so it means we have not deducted anything from customer. 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
6/7/20 8:25 PM 
	
AUTHORIZATION 
	
6497966381 
	
SAR144.00 
	
ACCEPTED 
	
424671 

+ 
	
6/10/20 1:45 PM 
	
CANCEL 
	
6497966381 
	
SAR144.00 
	
ACCEPTED 
	
SUCCESFULL 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 19:49:22 
Subject: C&C ON FULL CANCELLED //1289550//6497966381 

Hi Team 

Problem Statement:C&C ON FULL CANCELLED Refund issue 

Order Date : Jun 7, 2020 
ticket id : 1289550 
Order ID:6497966381 
Total Price: SAR144 
Store Code: Max60101 

Identifier:APPLE_PAY 
Assistance Required: Need to check and refund 

Issue Description: The order is ON FULL CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin