Subject: Re: Refund issue
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 15 Jul 2020 01:40:33 -0700 (MST)

Hi Malik, 

We have already confirmed with the customer and shared with us the same Email ID and contact NO. 

He shared statement showing that deduction happened on 12th of June by landmark. PFA and advise. 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 13:49:20 
Subject: RE: Refund issue 

Hi Shakeeb , 

Under below email ID only order 6497351966 this year. Pls confirm with customer if he have any other email ID. 

Regards, 

Malik 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, July 15, 2020 11:52 AM 
To: Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund issue 

External email sender, please take precaution. 

Hi Malik, 

Please advise regarding the following concern. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 26 June, 2020 12:20:35 
Subject: Refund issue 

Hi Team 

Problem Statement: Refund issue 

Order Date : 12/06/2020 

Order ID: [ mailto:[email-masked] | [email-masked] ] 
Customer's contact NO : 0550909611 

Assistance Required: Need to check and refund 

Issue Description: The customer placed an order on 12/06/2020 but the order did not place and deduct the amount and the customer sent us the Bank Statement for proof so we request you to check this order on a priority basis 

Regards 

Hafizullah 

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