Subject: Re: Missing items//1246844//6484818212
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Mon, 13 Jul 2020 01:09:54 -0700 (MST)

Hi Team, 

With reference to the order number 6484818212, the customer placed the order for 6 items and from our side, all items have been delivered. However, the customer is claiming that he didn't receive 3 items. 

Details of missing items are: 
162380524 - - Printed Shirt with Spread Collar and Long Sleeves 
161432728 - - 4-Pocket Denim Joggers with Drawstring Closure 
162298664 - - Printed Shirt with Mandarin Collar and Long Sleeves 

We request you to look into this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 13 July, 2020 13:00:18 
Subject: Missing items//1246844//6484818212 

Dear Team, 

Problem Statement: Missing items 
Order Date:Apr 21, 2020 
Order ID:6484818212 
Tracking ID:S001055104002 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 6 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 6 items has been shipped/Delivered from our side. 

The missing item is : 
162380524 - - Printed Shirt with Spread Collar and Long Sleeves 
161432728 - - 4-Pocket Denim Joggers with Drawstring Closure 
162298664 - - Printed Shirt with Mandarin Collar and Long Sleeves 

Best Regards, 
Ala Aldin