Subject: [JIRA] Monika Garg mentioned you on REL-102393
From: "Monika Garg (Jira)" <[email-masked]>
To: "shakeeb arsalan" <[email-masked]>
Date: Sat, 11 Jul 2020 15:22:59 +0000

Monika Garg *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-102393 refund process request (Order: 6488151728) 

Monika Garg *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOTI1MWU1Y2ZhOGZjNGMyOGFiMDdhNjM1ZTNkNjNhNDAiLCJwIjoiaiJ9 )

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REL-102393 ( https://landmark.atlassian.net/browse/REL-102393?atlOrigin=eyJpIjoiOTI1MWU1Y2ZhOGZjNGMyOGFiMDdhNjM1ZTNkNjNhNDAiLCJwIjoiaiJ9 )

refund process request (Order: 6488151728) ( https://landmark.atlassian.net/browse/REL-102393?atlOrigin=eyJpIjoiOTI1MWU1Y2ZhOGZjNGMyOGFiMDdhNjM1ZTNkNjNhNDAiLCJwIjoiaiJ9 )
Monika Garg 7:22 pm GST

Hi shakeeb arsalan ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5d39482b59ff750c8f3265b1 ) -

Mentioned order is placed using the MADA card and Payfort is having issues while refunding the amount in MADA card. They are working to fix the issue. Meanwhile, we have already shared 500+ failed transactions to them and they have processed the refund manually through the bank hence it will take 8-10 days for the refund to reflect in the customer’s account.

Suhas Bennikal ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5a0c2ebf0e8b4605b273e1fe )

View issue ( https://landmark.atlassian.net/browse/REL-102393?atlOrigin=eyJpIjoiOTI1MWU1Y2ZhOGZjNGMyOGFiMDdhNjM1ZTNkNjNhNDAiLCJwIjoiaiJ9 )

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