Subject: Re: ON_VALIDATION_CANCELLED Knet Refund issue 8385818671
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Wed, 8 Jul 2020 06:24:51 -0700 (MST)

Hi Team, 

Customer says that he is unable to visit bank however he has provided the transaction ID: 015440033834 kindly do the needful. 

Regards 
Shafeeque 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "lessin kumar" <[email-masked]>, "Rashid Kaskar" <[email-masked]>, "Harish thakor" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, July 4, 2020 8:31:39 PM 
Subject: Re: ON_VALIDATION_CANCELLED Knet Refund issue 8385818671 

Hi Team, 

Kindly advise regarding the following concern. 

regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, June 23, 2020 4:49:47 PM 
Subject: ON_VALIDATION_CANCELLED Refund issue 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : ​ Jun 3, 2020 
Order ID: ​ 8385818671 
Total Price: ​ KWD98.66 

Transaction Id : 015440033834 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

Regards 
Hafizullah