Subject: Re: Missing Items / Refund approval - 6479710359
From: Mike Bermingham <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Mon, 6 Jul 2020 12:06:59 +0000

Please refund

Mike Bermingham
Head of Omni Channel Lifestyle
w:  Lifestyleshops.com
m: +971563692571
t: +97145176532

________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: July 6, 2020 3:09 PM
To: Mike Bermingham <[email-masked]>
Cc: ArishLaila <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>; Seeta Seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Missing Items / Refund approval - 6479710359

External email sender, please take precaution.

Hi Mike,

We need your advise regarding the below issue as we are not getting any response from the concerned team and the case has been pending since longe time.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "Arish Laila" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Monday, 22 June, 2020 23:47:04
Subject: Missing Items - Ticket ID 1014262

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "Nikhil Bishnoi" <[email-masked]>
Sent: Monday, 22 June, 2020 23:24:50
Subject: Missing Items - Ticket ID 1014262

Dear Team,
Kindly assist.

Problem Statement: Missing items
Order Date: 10/04/2020
Order ID: 6479710359
Tracking ID: 290087215078
Assistance Required: Need missing item

Issue Description: Customer placed order for 9 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 9 items has been Delivered from our side.

Customer history: 3 ITEMS OUT OF 9 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing items are:
119800849 - - Wax Lyrical Red Cherries Tealights - Set of 9 fo SAR 48.00
119802158 - - Colony Rose and Garden Jar Candle for SAR 48.00
161086442 - - Liberty Candle Iced Cranberry Candle Jar for SAR 35.00

Total price : SAR 131

Regards,
Nikhil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com