Subject: RE: refund approval // 9776361390
From: Sachin Maheshwari <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 5 Jul 2020 14:00:42 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Seeta Seeta <[email-masked]>
Sent: Sunday, July 5, 2020 5:34 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: refund approval // 9776361390
Importance: High

External email sender, please take precaution.
Hi Sachin,

Kindly advise on priority.

With reference to the order number: 9776361390
AWB: FP0411000026

UAE order placed on April 7, 2020, and is showing delivered on April 13, 2020. The customer reported to us on April 16, 2020 that they have not received their order and provided their correct contact number which is 0559377350.

We have escalated to LMG multiple times to confirm where was this delivered and to share proof of delivery regarding the same. However, we have not received a response since then. Please find attached recent email communication.

Kindly assist in receiving a response from LMG regarding this and advise if a refund can be authorized in this case as the case is pending for almost over a month now.

The order value is AED 169.3. The customer has been shopping with us since Aug 2019 and has a total of 5 completed orders at this time valuing a total of AED 565.5.

Thank you for your help!

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com