Subject: Re: Refund Issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 3 Jul 2020 10:02:06 -0700 (MST)

Ask customer to share the Transaction ID. (رقم عملية الخصم). 

Regards. 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 28 June, 2020 16:22:05 
Subject: Refund Issue 

Hi Team 

Problem Statement: Refund Issue 

Order Date : 10/05/2020 
Order ID: [email-masked] 

Assistance Required: Need to check this order 

Issue Description: The customer is complaining that he placed an order on 10/05/2020 but did not get the order number and deducted amount. 

I have informed him that It is not possible to withdraw any amount from your account without creating an order number but and for checking deduction we need the following things : 
(statement of account stamped by the bank and Transaction ID ) 
but he just sent the following details and said I have no more details about this order : 

Account number: 919940 
Location: LandMark 
Amount: SAR 637.00 
Date: 2020-05-10 20:57 
For inquiries: 920002470 
Mobile number: 0556737379 

so we request to check this order as for possible 

Regards 
Hafizullah