Subject: RE: Missing item // 6478993001
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 27 Jun 2020 13:59:10 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, June 26, 2020 8:08 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item // 6478993001
Importance: High

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Missing items
Order Date : Apr 8, 2020
Order ID:  6478993001
Tracking ID:  290084549518
as per Hybirs the item shipped from our end and delivered also the customer claiming he did not receive the below item, and courier team also confirmed that the shipment with all contained items has been delivered,
The missing item is 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles (SAR159.00)
Customer History; the customer has three order with us, and it's first time he is claiming this kind of issue.

Kindly advice us if we can manually refund for the missing item.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Thursday, 25 June, 2020 14:26:00
Subject: Missing item // 6478993001

Hi Team,

Problem Statement – Missing item

Tracking No : 290084549518
Order ID – 6478993001
Missing item : 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles
Assistance Required; Need to Approval for refund

as per Hybirs the item shipped from our end and delivered also the customer claiming he did not receive the below item, and courier team also confirmed that the shipment with all contained items has been delivered,
Customer History; the customer has three order with us, and it's first time he is claiming this kind of issue.

Regards,
Ahmad

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