Subject: Re: missing item - 6471545294
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Jed Conlocops2 <[email-masked]>, ramesh gottimukkala <[email-masked]>, sree adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 26 Jun 2020 10:40:07 -0700 (MST)

Hi Sachin, 

Need your assistance to close this case as it is pending since 3 months without getting any response from the concerned team. 

Regards, 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 5 June, 2020 23:03:33 
Subject: missing item - 6471545294 

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 5 June, 2020 19:35:48 
Subject: missing item - 6471545294 

Hi Team, 

Ticket number: 595921 
Problem Statement: Missing item issue 
Order Date : Mar 21, 2020 
Order ID: 6471545294 
Tracking ID: 45757323894 

Issue Description: Customer reported that she did not receive two items in her shipment. However, as per our record the we have shipped 4 items. 

The name of the missing items are: 

162102848 - - Role Play Kitchen Playset and cost of it is SAR 135 
160814451 - - Juniors 36-Pieces Alphabet amd Number Puzzle Mat and cost is SAR 151 

The total cost of the missing items is SAR 286. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what we can do in this case as customer is with us since 2018 with 13 complete orders of worth SAR 2836.9 

Thank you for your help! 

Regards, 
Shivani