Subject: RE: Missing Items 161779599
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Tue, 23 Jun 2020 04:16:39 +0000

Pls process manual refund & close this.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
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[email-masked]<mailto:[email-masked]>
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From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 22, 2020 9:41 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>; Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Missing Items 161779599

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 4 June, 2020 14:26:08
Subject: Missing Items Case - 541303

Dear All,
Problem Statement: Missing items
Order Date : 13 March 2020
Order ID: 9772764825
Tracking ID: S000618010864
Assistance Required: How many packages/boxes were handed over to the courier team

Issue Description: Customer is complaining that she has not received the following items:

1. 162127516 - - Smartrike Scooter - T Series - AED 329.00
2. 161779599 - - Disney Minnie Mouse Ride-On Toy Car - AED 195.00

CUSTOMER IS THREATENING TO GO TO DED. PLEASE RESPOND.

Regards,
Nikhil.

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