Subject: Undelivered Mail Returned to Sender
From: [email-masked] (Mail Delivery System)
To: [email-masked]
Date: Sun, 21 Jun 2020 09:43:57 -0700 (MST)

This is the mail system at host mail.lsmindia.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<[email-masked]>: host
    landmarkgroup-com.mail.protection.outlook.com[104.47.8.36] said: 550 5.4.1
    Recipient address rejected: Access denied. AS(201806281)
    [AM5EUR03FT038.eop-EUR03.prod.protection.outlook.com] (in reply to RCPT TO
    command)

Subject: Re: Refund approval / lost order 6485043247
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: ksalmglogistics Rydconloc <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, suvadeep saha <[email-masked]>, Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 21 Jun 2020 09:43:53 -0700 (MST)

Hi Sachin, 

Problem Statement: Refund approval 
Order Date : 12/4/2020 
Order ID: 6485043247 
Tracking ID: FP04231000124 
Amount to be refunded : SAR 587.00 
Assistance Required: need refund approval as the customer is chasing us constantly. 
Issue Description: The order was shipped from our side on 4/23/20 and as per LMG website the order delivered to customer on 4/26/20 , But customer claiming that she has not received the order, we have asked the courier partner for POD several times but we have not heard back from them. 

Customer's history : it is the customer's first order with us. 

Regards, 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "ksalmglogistics Rydconloc" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 21:59:03 
Subject: Need POD 

Hi Team, 

Problem Statement: Need POD 
Order Date : 12/4/2020 
Order ID: 6485043247 
Tracking ID: FP04231000124 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 4/23/20 and as per shipa website the order delivered to customer on 4/26/20 , But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 2 June, 2020 19:26:02 
Subject: Need POD 

Hi Team 

Problem Statement: Order delivered but the customer did not receive the order 

Order Date : 12/4/2020 
Order ID : 6485043247 
Tracking ID: FP04231000124 
Assistance Required: Need POD 

Issue Description: The order was delivered form our side on 26/4/2020 and the customer is claiming that he did not receive the order but when I check HYBRIS so I see that order has been delivered so kindly give us proof of delivery. 

​ 
Regards, 
Hafizullah.