Subject: Re: Missing item: Case id - 971095 Order ID: 6479265214
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 20 Jun 2020 08:32:37 -0700 (MST)

Hi Manish, 

the amount has been refunded against the not delivered item 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 12 June, 2020 22:10:08 
Subject: Re: Missing item: Case id - 971095 Order ID: 6479265214 

Any update on the below concern? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 8 June, 2020 21:25:34 
Subject: Re: Missing item: Case id - 971095 Order ID: 6479265214 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 1 June, 2020 17:22:11 
Subject: Missing item: Case id - 971095 Order ID: 6479265214 

Hi Team, 

Please help us to find the below item or to process the refund for the same. 

Problem Statement: The customer has reported to us that he has not received one item 

Case id - 971095 
Order Date: 4/9/2020 
Delivery Date: 5/8/2020 
Order ID: 6479265214 
Tracking ID: S000838484183 

Item name: 162032159 - - Juniors Horizon Baby Walker 
Item cost: SAR 149.00 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped both the items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish