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Date: Sat, 20 Jun 2020 07:28:57 -0700 (MST)

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<[email-masked]>: lsmindia.com

Subject: Re: Lost Order / Refund Approval ID: 6481628467
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Aessam <[email-masked]>, nali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>, Support <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 20 Jun 2020 07:28:55 -0700 (MST)

Hi Sachin, 

Problem Statement: Refund Approval 
Order Date : 14-Apr-2020 
Order ID: 6481628467 
Tracking ID: S000895126602 , S001013654927 
Amount to be refunded : SAR 1314.00 

Assistance Required: Need Refund approval 

Issue Description: The order was shipped from our side in two shipments omne was on 15-Apr-2020 and the other one on 22-Apr-2020 and as per shipa website the order delivered to customer one on 30-Apr-2020 and the other one on 02-May-2020, But customer claiming that she has not received the order, We have asked them for POD but they did not get back to us. 
The customer is chasing us for the order, 

Customer history : the customer is with us since Matr 2020 and having 3 completed orders with us, and it is the first time he is reporting such issue. 

Please advise 

Regards, 
Shakeeb 
From: "Seeta Seeta" <[email-masked]> 
To: "Aessam" <[email-masked]>, "nali" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Support" <[email-masked]> 
Sent: Monday, 25 May, 2020 16:12:20 
Subject: Re: Need POD Order ID: 6481628467 

Hi Team, 

With reference to the tracking number S000895126602, the customer is claiming that he has not received the order so we request you to provide us the proof of delivery for mentioned tracking number on urgent basis. 

Thanks & Regards, 
Seeta Kunwar 

من: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
نسخة كربونية: "Fauzan Ahmad، Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
المُرسل: الإثنين 25 مايو، 2020 2:24:55 م 
الموضوع: Need POD Order ID: 6481628467 

Hi Team, 

Problem Statement: Need POD 
Order Date : 14-Apr-2020 
Order ID: 6481628467 
Tracking ID: S000895126602 

Assistance Required: Need Urgent POD 

Issue Description: The order was shipped from our side one on 15-Apr-2020 and the other one on 22-Apr-2020 and as per shipa website the order delivered to customer one on 30-Apr-2020 and the other one on 02-May-2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 
Ebrahim Hageb