Subject: Re: Missing item //6481606016
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 19 Jun 2020 02:59:04 -0700 (MST)

Hi Team, 

With reference to the order number: 6481606016, the customer is complaining about the missing item. However as per the hybris all items has been delivered under tracking no : 45765581164. 

Missing item details. 
162032159 - - Juniors Horizon Baby Walker 
SAR : SAR149.00 

Can you please assist us on this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 19 June, 2020 12:14:54 
Subject: Missing item 

Hi Team, 

Problem Statement – Missing item 

Order ID: 6481606016 
Tracking ID: 45765581164 

Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 3 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162032159 - Juniors Horizon Baby Walker...SAR149.00 

Regards, 
Shafeeque