Subject: RE: Customer requesting for a call back
From: Saeed Khawaldeh <[email-masked]>
To: Mohd Imran <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>, "Ali Mkhaimer" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Sun, 14 Jun 2020 19:12:02 +0000

Dear Imran,

CS doesn’t want the order and asked for the refund, case has been escalated 1208942.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Sunday, June 14, 2020 6:36 PM
To: Rawan Barghouth; Amani Khraisat; Saeed Khawaldeh; ccbackoffice; ccwebteam; Ali Mkhaimer
Cc: Seeta Seeta; Shakeeb Arsalan; Escalations Dxbteam; Fauzan Ahmad, Musalman; Apoorv Joshi; Nikhil Bishnoi; Nikhil Bishnoi; Nour Hanayneh
Subject: RE: Customer requesting for a call back

Please arrange.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 6:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer requesting for a call back

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 14 June, 2020 19:27:57
Subject: Customer requesting for a call back

Hi Team,
Customer is requesting a call back.

Problem Statement:  Late Shipping
Order Date : 13/04/2020
Order ID: 8377451941
Tracking ID: 100041401905
Assistance Required: Need Urgent Delivery

Customer Name: Maha N Addosari<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Fcontacts%2F2043061999153&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C91123b85909e498ea3b808d810704a7c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637277421763055246&sdata=0iM8LkjJgTJf6O4UobHhVvfwxlqcz7NK3GioEE8vaH8%3D&reserved=0>
Customer Email ID: [email-masked]<mailto:[email-masked]>
Customer Mobile No: +96596665662<tel:+96596665662>

Regards,
Nikhil

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