Subject: RE: Damaged item delivered
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 7 Jun 2020 15:20:03 +0000

Pls arrange return & process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 7, 2020 7:02 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Damaged item delivered

External email sender, please take precaution.
Hi Sachin,

PFA , check the below concern and advise.

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 April, 2020 20:29:36
Subject: Damaged item delivered

Hi Team,

Problem Statement: Damaged item delivered
Order Date: Mar 15, 2020
Order ID: 6470084515
Tracking ID: 45756033525
The name of the item is  Juniors Royal Baby II Car Seat and item id is 161123175 and the amount paid by the customer is SAR479.00.

Assistance Required: Damaged Item Received

Issue Description: The customer emailed us informing us that he/she received the item on Mar 17, 2020, but the item which they received is damaged, the customer also provided us the picture of the damaged item.

Now the customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.

Regards,
Abhishek Borgaonkar

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