Subject: RE: [#394032] Fwd: [#701574] - Product information
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 26 May 2020 17:01:40 +0000

@Seeta Seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Refunded

From: Payfort Helpdesk <[email-masked]>
Sent: Tuesday, May 26, 2020 5:34 PM
To: [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#394032] Fwd: [#701574] - Product information

External email sender, please take precaution.
Hi Shivani,

Good Evening!
​
There is no refund for the shared Fort ID other than 11.111 BHD below is the screenshot for your quick reference.
[Image removed by sender.]

Requesting you to kindly follow below steps in order to initiate the refund to the customer:

1) Login into Payfort back office account (https://fort.payfort.com/<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffort.payfort.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C957e9daa8c4344f9550708d801796f84%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637260968355671038&sdata=mc2BQJu85Jl8dbNT3kbnM1GyFIHe9nZFKvdUvz0QjY0%3D&reserved=0>)
2) Go to Order Transaction Tab
3) Enter the merchant reference number for which you need to initiate the refund
4) Click on Action button and select Refund
5) Enter the Refund Amount
6) Click on Submit

Please find below screenshot for your reference:

 [Image removed by sender.]

We hope this clarifies your query, still, should you have further questions or clarifications, please do not hesitate to write to us.

Stay Safe
Best Regards,
Harsh Kothari
Operation Analyst

Phone: +971 45739800 (Option 2)
Email: [email-masked]<mailto:[email-masked]>
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[Image removed by sender. Payfort FZ LLC]Error! Filename not specified.
A letter to our community<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.payfort.com%2Fa-letter-to-our-community%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C957e9daa8c4344f9550708d801796f84%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637260968355681032&sdata=mLOUccbp%2FJXkVy2lZly1vk6SAFpOYLoj88j6ymxUrec%3D&reserved=0>
#stayUPBEAT

On Tue, 26 May at 5:14 PM , Splash Support Team <[email-masked]> wrote:
Hi Team,

Problem Statement: Refund issue

Order Date : Apr 5, 2020
Order ID: 7676014821
Request token number: 158604032800055966

Assistance Required: Need urgent refund

The refund has been processed and it is showing rejected 4 times.

Kindly check and process the refund for the same.

Thank you for your help!

Regards,
Shivani

On Sun, 24 May at 10:40 PM , Splash <[email-masked]> wrote:
Hi Team,

Problem Statement: Refund issue

Order Date : Apr 5, 2020
Order ID: 7676014821
Request token number: 158604032800055966

Assistance Required: Need urgent refund

The refund has been processed and it is showing rejected 4 times.

Kindly check and process the refund for the same.

Thank you for your help!

Regards,
Shivani

On Wed, 20 May at 7:27 PM , Splash <[email-masked]> wrote:
Hi Team,
​
Problem Statement: ​Refund issue

Order Date : Apr 5, 2020
Order ID: 7676014821
​Request token number: 158604032800055966

Assistance Required: Need urgent refund

The refund has been processed and it is showing rejected 4 times.

Kindly check and process the refund for the same.
​
Thank you for your help!

Regards,
Shivani

394032:58665
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