Subject: RE: Refunded and Delivered 6478755070
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 25 May 2020 10:09:57 +0000

Thanks @Prakash Iyangar<mailto:[email-masked]>

@Shakeeb Arsalan<mailto:[email-masked]>

FYI for this order.

From: Prakash Iyangar <[email-masked]>
Sent: Monday, May 25, 2020 11:54 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Refunded and Delivered 6478755070

Ok. As an exception let the customer retain the product.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb247cda1a1af483d536d08d80080b9ec%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637259900156476945&sdata=1gQpitrCw03IPkMGS2bwpFCvM4BiURnpX4al1fQ5gr0%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 11:52:38 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refunded and Delivered 6478755070

Hi Prakash,

Value is SAR 279.45

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 10:51 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refunded and Delivered 6478755070

What is the value of the order?

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb247cda1a1af483d536d08d80080b9ec%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637259900156486944&sdata=RgJE44N1N3DMyI1FFKtGyd6GM6LWQqbj720mOUN%2BQE8%3D&reserved=0>

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 9:50:55 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refunded and Delivered 6478755070

Hi Prakash,

Please advise on this case.

Orders are getting refunded since they remain undelivered for over a month with no reply or update from logistics team, however, customer just got back to us saying the delivery partner delivered the order.

The customer doesn't want to return the order.

Is there a way we can get the money back by asking the customer to visit the store and have the store staff accept this money for ecom?

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

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