Subject: [JIRA] (REL-91676) Cancellation process 6474946073 & process the refund for the delivery cost
From: "Neha K (Jira)" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 18 May 2020 15:49:19 +0000

Neha K *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-91676 Cancellation process 6474946073 & process the refund for the delivery cost 

Neha K *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMmJiY2E5NThiYzc3NDVkMDhkZDg4NGM2MDY4YTRmNWYiLCJwIjoiaiJ9 )

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REL-91676 ( https://landmark.atlassian.net/browse/REL-91676?atlOrigin=eyJpIjoiMmJiY2E5NThiYzc3NDVkMDhkZDg4NGM2MDY4YTRmNWYiLCJwIjoiaiJ9 )

Cancellation process 6474946073 & process the refund for the delivery cost ( https://landmark.atlassian.net/browse/REL-91676?atlOrigin=eyJpIjoiMmJiY2E5NThiYzc3NDVkMDhkZDg4NGM2MDY4YTRmNWYiLCJwIjoiaiJ9 )
Updates
Neha K 7:46 PM GST Status: To Be Assigned Hybris Resolved
Comments
Neha K 7:46 PM GST

We cannot process this refund as the consignment status is still in Shipped status. The consignment status has to be updated by Courier partner accordingly and system will generate the RMA or RMA has to be created manually post consignment status update.

View issue ( https://landmark.atlassian.net/browse/REL-91676?atlOrigin=eyJpIjoiMmJiY2E5NThiYzc3NDVkMDhkZDg4NGM2MDY4YTRmNWYiLCJwIjoiaiJ9 )

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