Subject: New Reply Received - سلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 May 2020 20:46:35 +0000

Hi Shakeeb Arsalan,  The customer has responded to the ticket.  سلام عليكم  Ticket comment <div>Dears

We placed our order in 23 April, the order has been divided in two shipments, we received the first shipment after one week, but the other shipment we didn't receive it until now, even we didn't notified yet from any courier.

The order number is 6485370541 and the courier tracking number for the second shipment is 45945155421.

I don't know where i have to track this shipment coz i don't know which courier.

Now its more than 11 days and u committed that not more than 9 days. 
Is that logic to stay all of that ?!!, Plz don't tell me that the crisis is the reason, coz it was so easy to say that it might be delayed but u didn't said that, u just said 9 days maximum.

Kindly i need a quick response, i really hate this waiting. I think am dealing with a respected company and they know well how to serve their customers.

Its a baby clothes and u r breaking our hearts coz our baby is growing up and we dint have clothes fit for him now.

Thats my number 0582442773.

Wish that i receive a call ASAP to talk with someone. 

Best regards,</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/773275