Subject: Re: Missing item- 9774787705
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked]
Date: Wed, 29 Apr 2020 09:15:01 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 13:19:23 
Subject: Missing item- 9774787705 

Hi Team, 

Ticket number: 660628 
Problem Statement: Missing item 
Order Date : Mar 29, 2020 
Delivery Date: 3 April, 2020 
Order ID: 9774787705 
Tracking ID: S000745168022 
Assistance Required: Need missing item 

Issue Description: Customer reported that she received one 1 item and all the other remaining 9 items are missing . However, we have shipped the all the items. 

The name of the missing items are: 

161855911 - - Textured Slip-On Ballerina Shoes with Heart Applique AED 72 #2 quantity 
161398808 - - Polka Dot Pattern Almond Toe Ballerina AED 35 
161623967 - - Punch Studio Printed Large Rectangular Box AED 30 #2 quantity 
161623968 - - Punch Studio Floral Print Rectangular Box AED 30 #2 quantity 
161648043 - - Hair Brush with Patch Detail AED 7 
161648042 - - Hair Brush with Applique Detail AED 7 
161625041 - - Candy Brush Graphic Print Hair Brush AED 5 
162031755 - - Laser Cut Ballerina Shoes with Bow AED 20 
161398801 - - Polka Dot Pattern Almond Toe Ballerina AED 35 

Kindly check and update how many items have shipped in this order as courier team updated that they have delivered the order in full. 

We have already escalated this case to concern team but did not get any response so far. 

Thank you for your help! 

Regards, 
Shivani