Subject: FW: FW: Need user manual guide /// 9771805128
From: Kotian Ravindra <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Aldrin Patron <[email-masked]>, Kotian Ravindra <[email-masked]>, Anees Mansoor <[email-masked]>, Anupama Maharjan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 29 Apr 2020 06:00:30 +0000

Dear Team,

Supplier arrange to share Sunveno Brand Ergonomic Baby carrier product video link to explain the functionality of the carrier. Please find as below.

https://youtu.be/jjREud9cxl0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FjjREud9cxl0&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204685675&sdata=ysiFLNFn1wqypldzDCTyOXWvXGsnyNMh2pnUaGuvYHs%3D&reserved=0>

Thanks & Regards,

Ravi Kotian

From: Manisha R <[email-masked]>
Sent: Wednesday, April 29, 2020 9:45 AM
To: Kotian Ravindra <[email-masked]>
Cc: Nitin Jain <[email-masked]>
Subject: Re: FW: Need user manual guide /// 9771805128

External email sender, please take precaution.
Hi Ravi,
The link is as below.

https://youtu.be/jjREud9cxl0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FjjREud9cxl0&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204685675&sdata=ysiFLNFn1wqypldzDCTyOXWvXGsnyNMh2pnUaGuvYHs%3D&reserved=0>

On Wed, 29 Apr 2020, 09:43 Manisha R, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ravi,
We don't have a user manual for the baby carriers. However, please find a video link to explain the functionality.  Although this is for different kind but functionality all over remains the same.

Let me know if this resolves the purpose.

On Tue, 28 Apr 2020, 19:55 Kotian Ravindra, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Manisha,
Good Day,
Can you arrange to share me Sunveno Brand Ergonomic Baby Carrier manual book. Possible share me pdf copy.
Sub Class
SUPP NAME
Style No.
Bar code
Description
Brand
R.P
Baby Sling
SAM BOX FZE
SN_BCS_GY-Online
162127532
SUNVENO Ergonomic Baby Carrier Sling
Sunveno
209
Thanks & Regards
Ravi Kotian
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 28, 2020 7:34 PM
To: Aldrin Patron <[email-masked]<mailto:[email-masked]>>; Kotian Ravindra <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Need user manual guide /// 9771805128
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly provide us the manual guide for 162127532 - - Eazy Kids Sunveno Baby Carrier
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Baby-Carriers/BABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier/p/162127532<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2FBaby-and-Moms%2FActivity-and-Gear%2FBaby-Carriers%2FBABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier%2Fp%2F162127532&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204695664&sdata=y5TBbR7nL7VIroTQolmo11Kajat9PhAIMx%2BI51z2XQc%3D&reserved=0>

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 April, 2020 15:48:49
Subject: Re: Need user manual guide /// 9771805128

Hi Team,

Any update on this.

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 17, 2020 1:45:11 PM
Subject: Re: Need user manual guide /// 9771805128

Hi Team,

Any update on this.

Regards,
Shivani

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "aldrin patron" <[email-masked]<mailto:[email-masked]>>, "kotian ravindra" <[email-masked]<mailto:[email-masked]>>, "anees mansoor" <[email-masked]<mailto:[email-masked]>>, "adisha dua" <[email-masked]<mailto:[email-masked]>>, "anupama maharjan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 14, 2020 4:17:38 PM
Subject: Re: Need user manual guide /// 9771805128

Hi Team,

Kindly check the below case and update us if we can provide manual guide for the item.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 April, 2020 12:36:08
Subject: Need user manual guide /// 9771805128

Hi Team,

Ticket number: 504710
Order ID: 9771805128

Assistance Required: Need user manual guide

Issue Description: The customer reported that she did not receive the user manual guide in the package.

The name of the item is: 162127532 - - Eazy Kids Sunveno Baby Carrier
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Baby-Carriers/BABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier/p/162127532<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2FBaby-and-Moms%2FActivity-and-Gear%2FBaby-Carriers%2FBABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier%2Fp%2F162127532&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204695664&sdata=y5TBbR7nL7VIroTQolmo11Kajat9PhAIMx%2BI51z2XQc%3D&reserved=0>

Already escalated to concern team but did not get any response.

Kindly check and provide the manual guide.

Thank you for your help!

Regards,
Shivani

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com