Subject: New comment - [#661743] Order not shipped
From: Splash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Sat, 18 Apr 2020 13:14:27 +0000

There is a new comment in the ticket submitted by Ecom.cpkuwait to HelpSPAE   Comment added by : Reddy Prasad  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear Team</div>
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<div class="MsoNormal">As informed earlier in trailing email this is order is having technical issue, SR is raised on 5<sup>th</sup> April 18, 2020</div>
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<div class="MsoNormal">To prevent customer waiting further would suggest to cancel the order and make new order, will try to get it delivered with LMG OLM on priority
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, April 18, 2020 3:45 PM<br>
<b>To:</b> ecom cpkuwait &lt;[email-masked]&gt;<br>
<b>Cc:</b> Reddy Prasad &lt;[email-masked]&gt;; ecom cpkuwait &lt;[email-masked]&gt;; [email-masked]; Midhun Madhu &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked];
 ecom cskuwait &lt;[email-masked]&gt;; Ansari Munawar &lt;[email-masked]&gt;; Wasim Qureshi &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#661743] - Order not shipped</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ecom.cpkuwait,<br>
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Any Update? the customer called again regarding his order ,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Nermeen Kassab </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 15 Apr at 2:50 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM41B219C46CFC44529C0DAC6AD5F88BE7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">FYI on the below reply for order ID 8373748563</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 13, 2020 3:39 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cpkuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ansari Munawar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#661743] - Order not shipped</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This is under pending order due to technical issue SR is raised for same.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Awaiting for technical solution from IT, SR attached for your reference.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reddy Prasad
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 13, 2020 2:32 PM<br>
<b>To:</b> ecom cpkuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ansari Munawar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#661743] - Order not shipped</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order 8374519525 is pending since 27 March, not shipped. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and update when it will be shipped and delivered to the customer. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mohammed Hassan</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,<br>
<b>Wafa'a Al Fawareh<br>
</b>Backoffice | Crystel<br>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 9 Apr at 8:47 PM
<span class="separator">, Ecom.cpkuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Order not shipped<br>
Order ID: 8374519525<br>
Assistance Required: Need urgent delivery/need urgent collection/need missing item<br>
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Issue Description:The order has not been shipped till now.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mahmoud Mohammad</span></div>
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