Subject: Re: [#661743] - Order not shipped
From: Splash <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Apr 2020 12:45:16 +0000

Hi Ecom.cpkuwait,  Any Update? the customer called again regarding his order ,     Regards,  Nermeen Kassab         
             
              On
              Wed, 15 Apr at  2:50 PM
              ,  Splash <[email-masked]>  wrote:
               
 @Shakeeb Arsalan 

 

 FYI on the below reply for order ID 8373748563 

 

 

 

  
 From: Reddy Prasad <[email-masked]>  
Sent: Monday, April 13, 2020 3:39 PM 
To: Splash <[email-masked]>; ecom cpkuwait <[email-masked]> 
Cc: Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; ecom cskuwait <[email-masked]>; Ansari Munawar <[email-masked]>; Wasim Qureshi
 <[email-masked]> 
Subject: RE: [#661743] - Order not shipped 

 

 Dear Team 

 

 This is under pending order due to technical issue SR is raised for same. 

 

 Awaiting for technical solution from IT, SR attached for your reference.

 

 
 Regards 

 

 Reddy Prasad  

 

 

From: Splash <[email-masked]>
 
Sent: Monday, April 13, 2020 2:32 PM 
To: ecom cpkuwait <[email-masked]> 
Cc: Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>;
[email-masked]; ecom cskuwait <[email-masked]>; Ansari Munawar <[email-masked]>;
 Reddy Prasad <[email-masked]> 
Subject: Re: [#661743] - Order not shipped 

 

   

External email sender, please take precaution.

 

 

 Dear Team,  

 

   

 
 Order 8374519525 is pending since 27 March, not shipped.  

 

   

 
 Kindly check and update when it will be shipped and delivered to the customer.  

 

   

 
 Mohammed Hassan 

 

 
 +96598966105 

 

   

 
 Regards, 
Wafa'a Al Fawareh 
Backoffice | Crystel 
[email-masked]   

 

 
 
On Thu, 9 Apr at 8:47 PM
, Ecom.cpkuwait <[email-masked]> wrote:

 

 

 Hello team, 

 

   

 
 Problem Statement: Order not shipped 
Order ID: 8374519525 
Assistance Required: Need urgent delivery/need urgent collection/need missing item 
 
Issue Description:The order has not been shipped till now. 

 
 
 Please do the needful. 

 

   

 
 Best regards, 

 
 
 Mahmoud Mohammad 

 

 

 
 
661743:1125156

 

 

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